Doctors and nurses are busy people. Even before COVID-19, back when you could chase them down the hall or catch them in an elevator, it was hard to get their attention. Now that we’re all virtual the challenge is even bigger. But you can’t let that stop you. It’s time to get creative.
It’s never been harder to work in a hospital. So many processes and systems were reinvented in days or weeks. And many hospitals are facing major staffing shortages. Doctors and nurses are exhausted.
The internet has enabled us to find like-minded people, no matter how obscure our interests. The same goes for the very people you’re marketing to in healthcare.
Patients and physicians, administrators, and insurers organize themselves into communities where they can share, engage, and interact. If you can create one of these communities with your marketing, you can attract the right people and earn their trust. It might take a change in strategy.
Here’s why it’s worth it–and what you can do to get started today.
Mobile devices give us the power to text friends, check the stock market, and schedule a ride across town – sometimes all at once!
This technology has revolutionized the way we communicate and engage with the world, and the same goes for healthcare marketing and communications. Marketers who embrace this fact put themselves in the best position to develop meaningful relationships with their audiences – whether they’re healthcare professionals, everyday people, or a combination of the two.
Picture this: There’s a nagging health condition that has been bothering you for years. Even if you don’t notice the symptoms all the time, you’ve absorbed more than enough information to understand the scope of the problem. You know the treatment options, the potential benefits to be gained by improving your health, and the dangers of continuing on your current path…
But nothing changes.
Maybe you’ll keep collecting more information about your health condition. Maybe you’ll keep telling yourself that you’ll take care of it soon. But the days and months go by, and you find yourself in the exact same place as before – or possibly even worse off.
If this sounds familiar, you might be experiencing “health inertia.” Health inertia is a common behavior pattern that can affect the entire scope of healthcare – everything from minor wellness and prevention tweaks to major operations and follow-up.
The healthcare marketing world is full of bright and shiny objects. Whether it’s the latest and greatest tool, media platform, or way to engage an audience, each day brings us more possibilities than ever before.
2019 makes for an exciting time to be a healthcare marketer. But it’s not without its challenges. Because our energies and budgets are limited, we simply can’t chase every bright and shiny object that comes along. If we try, we’ll spread ourselves and our budgets too thin, and struggle to get positive results. Not to mention pouring precious resources into tools and tactics that may turn out to be counterproductive.
So two questions arise:
How can we adapt to the ever-changing healthcare marketing world in a way that’s effective and sustainable?
How can we separate healthcare marketing strategies that win (and will keep winning) from those that will become obsolete in a matter of months?
Let’s talk about some key healthcare marketing trends for 2019 that are here to stay. We’ll break them down one by one and make a case for why they deserve consideration in your long-term strategy.
Scripps Health, a private, nonprofit health system based in San Diego, has been providing world-class care to the local community for decades. Ever since its humble beginnings back in 1924, Scripps has focused on a patient-first experience.
This health system has grown to include four San Diego hospitals, multiple urgent care clinics, and emergency rooms. Along the way, they’ve received numerous awards and recognition for their clinical quality, innovation, and workplace environment.
How do they do it?
A crucial part of their success today lies in their digital marketing strategies. Let’s break them down and see what we can learn!